• Bachelor or Master degree (preferred relevant course of study e.g. CIS computer information systems, CIT computer information technology, Computer Science)
• English: fluent or intermediate
• IT background: Network, Unix, Windows administration
• Non Technical Skills: positive attitude, ability to quickly assimilate technical & non-technical information
• Preferred – professional experience in Backup and Recovery solutions and/or certifications in technology disciplines supported by pool

The work is in mode 7×24 (day shift / night shift) so candidate must be ready to work in such shift model

• Provide Technical Support for global customers and partners (e-mail, phone calls)
• Monitor backup job performance and Cloud infrastructure
• Support Backup and Recovery software platforms (TSM, NBU, VSR and other legacy platforms)
• Support service provisioning activities, including: Service starts, stops, suspends, etc.
• Perform customer-initiated Restore requests
• Ensure SLA/SLO’s are met

Proactively solve issues with backups and restores