Customer Service Representative with Italian

Nazwa firmy:  IBM
Profil firmy:  IT
Stanowisko: Customer Service Representative with Italian
Miejsce pracy: Wrocław
Kontakt:  Grzegorz Bielewicz grzegorz.bielewicz3@ibm.com


Tryb studiów
    dzienne;                  zaoczne;                  wieczorowe;
Kierunek studiów:  Filologia włoska, angielska


Tytuł      magister;                  licencjat;                  inżynier;
Kierunek studiów:  Filologia włoska, angielska


Wymagania wobec kandydatów: •    Fluent Italian
•    High communication skills, customer attitude
•    Responsiveness and flexibility, Teamwork skills, High motivation,
•    Learning skills
•    24/7 shift environment (including nights, weekends and holidays) – if required
Zakres obowiązków: •    Be available to receive any new calls at start of shift
•    Ensure consistent productivity and quality of service
•    Meet SLAs and individual KPIs, maintain customer satisfaction
•    Ensure that all tickets are logged and assigned according to the account’s procedures
•    Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call
•    Handle and assist second level teams with problem determination
•    Escalate queries when required to appropriate personnel
•    Minimize outbound call duration and quantity
•    Monitor ticket queues
•    Apply end to end ticket and call handling expectations of account
•    Escalate any issues as soon as they arise to the appropriate contact
•    Identify knowledge management gaps and drive closure
Oferowane warunki zatrudnienia:  •    The successful candidate will have the opportunity to work in one of Europe’s emerging markets (Poland),
•    The successful candidate will work in a motivating multicultural environment gaining exposure to many areas of the business across the IBM Wroclaw Site
Wymagane dokumenty aplikacyjne:

Employment benefits:
•    Trainings and certifications
•    Private medical package and insurance package

Additional Benefits:
•    Multisport Card
•    Working on international projects in multicultural teams
•    Good to be an IBMer discounts
•    Cinema & trips for IBMers
•    Free of charge language classes
•    Summer trips/ winter ski

Ilość etatów:  1


Termin ważności oferty:  31.08.2017