IBM
Customer Service Representative with Italian
| Nazwa firmy: | IBM |
| Profil firmy: | IT |
| Stanowisko: | Customer Service Representative with Italian |
| Miejsce pracy: | Wrocław |
| Kontakt: | Grzegorz Bielewicz grzegorz.bielewicz3@ibm.com |
| Student |
| Tryb studiów |
dzienne; zaoczne; wieczorowe; |
| Kierunek studiów: | Filologia włoska, angielska |
| Absolwent |
| Tytuł | magister; licencjat; inżynier; |
| Kierunek studiów: | Filologia włoska, angielska |
| Wymagania wobec kandydatów: | • Fluent Italian • High communication skills, customer attitude • Responsiveness and flexibility, Teamwork skills, High motivation, • Learning skills • 24/7 shift environment (including nights, weekends and holidays) – if required |
| Zakres obowiązków: | • Be available to receive any new calls at start of shift • Ensure consistent productivity and quality of service • Meet SLAs and individual KPIs, maintain customer satisfaction • Ensure that all tickets are logged and assigned according to the account’s procedures • Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call • Handle and assist second level teams with problem determination • Escalate queries when required to appropriate personnel • Minimize outbound call duration and quantity • Monitor ticket queues • Apply end to end ticket and call handling expectations of account • Escalate any issues as soon as they arise to the appropriate contact • Identify knowledge management gaps and drive closure |
| Oferowane warunki zatrudnienia: | • The successful candidate will have the opportunity to work in one of Europe’s emerging markets (Poland), • The successful candidate will work in a motivating multicultural environment gaining exposure to many areas of the business across the IBM Wroclaw Site |
| Wymagane dokumenty aplikacyjne: |
Employment benefits: Additional Benefits: |
| Ilość etatów: | 1 |
| Termin ważności oferty: | 31.08.2017 |