IBM Client Innovation Center

Customer Services Representative with Italian

Nazwa firmy:  IBM Client Innovation Center
Profil firmy:  IT
Stanowisko:  Customer Services Representative with Italian
Miejsce pracy:  Wrocław
Kontakt:  marta.leja@pl.ibm.com


Tryb studiów
    dzienne;                  zaoczne;                  wieczorowe;


Tytuł      magister;                  licencjat;                  inżynier;


Wymagania wobec kandydatów:
  • Basic IT literacy and willingness to learn
  • High communication skills, customer attitude
  • Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills
  • 24/7 shift environment (including nights, weekends and holidays)
Zakres obowiązków:
  • Ensure consistent productivity and quality of service
  • Meet SLAs and individual KPIs, maintain customer satisfaction
  • Ensure that all tickets are logged and assigned according to the account’s procedures
  • Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call
  • Handle and assist second level teams with problem determination
  • Escalate queries when required to appropriate personnel
  • Minimize outbound call duration and quantity
  • Monitor ticket queues
  • Apply end to end ticket and call handling expectations of account
  • Escalate any issues as soon as they arise to the appropriate contact
  • Identify knowledge management gaps and drive closure
Oferowane warunki zatrudnienia:  umowa o pracę
Wymagane dokumenty aplikacyjne:  CV
Ilość etatów:  3


Termin ważności oferty:  2017-12-29